820-605 PDF DUMPS - EFFORTLESS SOLUTION TO PASS EXAM

820-605 PDF Dumps - Effortless Solution To Pass Exam

820-605 PDF Dumps - Effortless Solution To Pass Exam

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Tags: Related 820-605 Exams, 820-605 Exam Discount Voucher, 820-605 Exam Lab Questions, 820-605 Study Tool, 820-605 Exam Training

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Cisco 820-605 exam is a certification exam that validates the knowledge and skills required to be a successful Customer Success Manager (CSM). Cisco Customer Success Manager certification is designed to provide individuals with the necessary skills and knowledge to help customers succeed with Cisco products and services. 820-605 Exam covers a wide range of topics, including customer success management, customer experience, customer engagement, and communication skills, among others.

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How much Cisco 820-605: Cisco Customer Success Manager Exam Cost

The price of the Cisco 820-605 Exam is USD 300, for more information please visit the Cisco Official Website.

Cisco Customer Success Manager Sample Questions (Q14-Q19):

NEW QUESTION # 14
From a Customer Success perspective, which reason to monitor your customer's health is the most important?

  • A. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.
  • B. Understanding your customer's health directly enables renewals.
  • C. It gives the customer valuable insight so they can automatically renew critical services on time.
  • D. It provides the opportunity to address any changes in the customer's experience or actions around the solution.

Answer: B


NEW QUESTION # 15
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

  • A. employee satisfaction
  • B. cost efficiency
  • C. risk management
  • D. sustainability
  • E. credibility

Answer: A,B

Explanation:
Employee satisfaction is critical when relocating to ensure talent retention during the transition. Cost efficiency is also essential as the relocation aims to reduce costs. Both outcomes support the company's success during such a significant change. References: Cisco Customer Success Manager documentation1.


NEW QUESTION # 16
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face?(Choose two.)

  • A. technical barrier
  • B. process barrier
  • C. product barrier
  • D. cultural barrier
  • E. cost barrier

Answer: B,D

Explanation:
Customer A faces cultural and process barriers to adoption. The cultural barrier arises from the employees' long-standing familiarity with the personalized service, which may make them resistant to a self-serve model. The process barrier is related to the established procedures and routines around the old meeting booking system, which employees may find challenging to change


NEW QUESTION # 17
How does the Customer Success Manager identify the product and solutions purchased by a customer?

  • A. Baseline products and solutions with the account team
  • B. Tour facility with the customer to catalog products and solutions
  • C. Review statement of work to archive products and solutions mentioned
  • D. Check sales for the customer pipeline to record products and solutions

Answer: A

Explanation:
A Customer Success Manager (CSM) identifies the products and solutions purchased by a customer by baselining them with the account team. This involves reviewing the account history, understanding the customer's current product usage, and aligning with the sales and account team to ensure a comprehensive understanding of the customer's portfolio1.


NEW QUESTION # 18
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

  • A. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
  • B. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
  • C. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
  • D. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

Answer: D


NEW QUESTION # 19
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